Please read carefully our service terms and condition before you book.

Clear terms and fair business practices are the cornerstone of a successful relationship.

Please read the following terms and conditions before you book:

Cancellations must be received 14 days prior to the travelling date in order to request a reimbursement, or else it will be considered a no-show.
No Shows are non-refundable. A no show is considered when either:
- The airport representative is standing at the aircraft gate and doesn’t make contact.
- You have a flight cancellation or significant delay and don’t notify it to us in writing.
If for any reason our team is unable to provide you with the service, you will be issued a full refund immediately.
Travel date modifications will condition the service subject to availability. This includes flight cancellations or significant delays.
Significant changes in your flight schedule (flight delays or flights arriving early) will condition the service subject to availability.
The lounge may refuse service if you show up with a party larger than described in your reservation.
Airport arrival and departure lounges are monitored by CCTV 24/7. Misconducts will be prosecuted to the full extent of the law. We urge you to act accordingly.
Please refer to our package description page for details on inclusions, exclusions and prices for packages in the different airports.

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Passenger illness or family death:

A credit voucher for 100% of the balance paid, valid for up to a year and redeemable for any airport in our serviced areas will be issued without the need of additional proof.
Refunds outside of the 14-day cancellation window could be made as an exception – minus a 10% cancellation fee - if the passenger provides a copy of a valid ID PLUS one of the following:
1) Scanned hospital records showing the name and date of birth of the passenger(s), showing diagnosis that justifies the cancellation of the service.
2) Proof of cancellation of the airline ticket showing the same flights and dates on the reservation clearly showing the localizer for the airline.
3) Scanned stamped and signed medical note showing the diagnosis for the passenger.
4) Certificate of death of a family member whose last name(s) match at least one of the ID of the cancelling passenger.

The documents should be scanned and emailed by responding to the confirmation email and adding the words CANCELLATION on the subject line.